This month's undertakings are focused on shortening distances to do the super, automate work processes through the use of robots and facilitate customer service schemes.
Category: Software services.
Product: Development of robots for process automation.
Origin: Chile.
Availability: Perú, Chile, México, Colombia y España.
Founders: Rafael Fuentes y David Cuello.
Business model: Annual license payment; prices range from $ 800 to $ 10,000.
Description: The age of robots has arrived. They are among us invisibly in sectors such as banking, retail, education, manufacturing, logistics and in large companies that by their nature require automating processes. Faced with this need, companies like Rocketbot emerge, which help to free up workloads through AI.
With less than three years in the market, the Chilean startup brings innovation through its main Robotic Process Automation service, or RPA, for its acronym in English. No, it is not about the robots or cyborgs that you imagine, but about programs that take care of repetitive tasks or where no added value is required from the employees.
Así pues, la startup chilena ofrece servicios de automatización para pequeñas y grandes empresas. Su portafolio de productos y servicios se adapta a distintos sistemas operativos de los clientes, como Windows, macOS y Linux. Los "robots virtuales" se pueden ejecutar desde la nube mediante las soluciones de WorkSpaces de AWS.
With Rocketbot studio, a company's technology development team can design their own robot and add third-party components to avoid writing more code.
If companies integrate several robots, the Rocketbot Orchestrator tool allows a broader control of functions such as executing processes, viewing workflows, knowing the operation and consumption of their hardware resources in real time.
In a scenario where a client or employee requires detailed information from their previous account statements or registrations, the Rocketbot Xperience tool creates forms that will connect with the robots to deliver the information.
On the other hand, Rocketbot Telescope is a solution based on Google Artificial Intelligence to extract data from scanned documents
En México, Rocketbot opera en Monterrey y Guadalajara y a través de su alianza con CompuSoluciones ayuda a los clientes a darles soporte en persona.
rocketbot.com/es/
"Adoptar el uso de robots permite que las empresas alcancen la eficiencia y los empleados entreguen mayor valor agregado para vender más", Juan Herrera, director general de Rocketbot.
Category: Home delivery.
Product: Fast delivery platform for consumables.
Origin: Alemania.
Availability: México, EU, Brasil, Colombia, Perú, Polonia y Austria.
Founders: Ralf Wenzel, Aspa Lekka, Benjamin Bauer, Konstantin Sorger y Sven Grajetzki.
Business model: Charge in a display for each order, the payment includes delivery.
Description: A finales de agosto una curiosa señal se alzó sobre el cielo de la colonia Roma, en Ciudad de México. La escena era como un llamado de Batman pero en lugar del murciélago había una rollo de papel higiénico y debajo de éste se leía la leyenda "Jokr".
It was not a heavy joke of the Joker, much less was there any relationship with the universe of comics. It was about the presentation of the new home delivery application that is already in Mexico City and the Metropolitan Area, which promises to take the supermarket in less than 15 minutes.
At the head of the operations in Mexico is Germán Peralta, co-founder and general director in Latin America of Jokr and mentions that the objective is to satisfy consumer needs without intermediaries at extraordinary speeds, under a sustainable business model and with social responsibility.
The company has a network of warehouses where common use products are stored, such as packaged or fresh food, alcoholic beverages, cleaning supplies, medications, sexual well-being and personal hygiene. They also offer gadget accessories such as chargers, cell phone accessories, batteries, and HDMI cables.
To register, users will enter their name, address, email and telephone number. In the application there is a menu with categorized products. When making the selection, it shows a shopping cart interface, finally the payment will be made by entering the data of a bank card.
Once the transaction is completed, the order is prepared from the warehouse closest to the customer's home, packed in an ecological bag and goes to the delivery boy's blue backpack. The application allows you to enter extra information that serves as a guide for a successful delivery.
Los envíos son gratuitos, aunque se puede agregar una propina para el "equipo de JOKR" al momento de pagar desde la app. Los horarios de entrega son de lunes a viernes, de 08:00 a.m. a 00:00 a.m. y los fines de semana de 08:00 a.m. a 02:00 a.m.
In the event of any inconvenience, whether the delivery person takes longer than expected or a product is missing, the company offers a discount coupon or returns the money for the missing items.
The delivery men and the warehouse staff are hired by JOKR and have all the legal benefits. And to reduce the environmental impact, shipments are made by means of electric motorcycles.
Jokr is available for Android and iOS and operates in some neighborhoods of the City and State of Mexico, as well as in some areas of Guadalajara and Monterrey. The startup's plan is to make its way through other cities such as Toluca, Querétaro and Puebla.
jokr.com
"No tenemos ningún costo de envío y tenemos precios competitivos que son iguales o en algunas ocasiones más bajos que cualquier supermercado tradicional", Germán Peralta, cofundador y director general en Latinoamérica de Jokr.
Category: B2B software services.
Product: Soluciones de omnicanalidad.
Origin: Chile.
Availability: Chile, Perú, México, Colombia y Estados Unidos.
Founders: Luis Enrique Flores.
Business model: Payment of monthly licenses; prices vary according to the size of users of each business.
Description: Customer satisfaction and customer service through different channels is an increasingly notorious trend in companies that migrate their processes to digital. To achieve this, Movigoo poses as an intermediary between companies and communication with their customers.
Movigoo's DNA is based on cloud-hosted technology, which translates into an adaptable, flexible and scalable business model. According to the company, the main benefit for its customers is that they will not have to invest in hardware and professional technology services.
The organization has operated in Mexico for three years and with the Covid-19 pandemic, it registered an acceleration in the adoption of new customer service schemes among the companies with which they provide support. This led to a comprehensive digital transformation refinement.
In this post-pandemic scenario, Movigoo also evolved by ceasing to implement classic customer service models to install Artificial Intelligence platforms to automate and reduce the number of interactions, by capturing greater requests for information from its consumers.
The main services it offers are digital channels to interact with people; The solutions portfolio involves omnichannel contact centers, deployment of chatbots on websites and social networks, data analysis with Artificial Intelligence and business management software from the cloud.
To provide its services to the banking, retail, insurance, pharmaceutical and education sectors, Movigoo has alliances with other technology companies such as Five9, Rocketbot, Freshworks, Ressolve, Zendesk and Vonage.
movigoo.com
"Las empresas necesitan cambiar sus estrategias comerciales en la forma que atienden a sus clientes. Las tecnologías que entregamos se adaptan a la realidad de hoy", Luis Flores, director general de Movigoo.
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