Robotic Process Automation
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What is ?
Robotic process automation (RPA) is the use of software robots to automate highly repetitive routine tasks typically performed by workers in your organization.
Robotic Process Automation helps you automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on insights gained from AI to complete tasks without delay and make your digital transformation easier.
BENEFITS
USE CASES
Bi-weekly payroll process
Rocketbot robots now automate from the identification of the date of the period that the report of hours worked should be run, to the manipulation of the calculation of the total hours worked by each staff.
It breaks down in detail the hours worked per day and total for each staff and thus also consolidates the total.
The hours worked verification format is friendly and proactively indicates who are the people who require review of special notes
The hours worked by each staff are automatically updated in the final report of the calculation of the final payment in a standardized template.
- Human interaction was reduced merely to validation of special notes included in the report.
- The entire process went from taking 4-5 hours to 30-40 minutes.
- The calculations obtained are more precise.
Weekly statement of account
A health company, with clinics nationwide, required four people to work full time to generate weekly statements for network doctors. The process included: extracting information from the company's system, standardizing it and generating individual reports.
With the adoption of Rocketbot, a robot was implemented to receive the mail that arrives in XML and PDF format. In case of exceptions, notify supervision. The robot validates the XML and saves a copy of the confirmation. Finally, prepare a report and update the process logs.
- The robot prepares a report and updates the process logs. Everything is done automatically. This allows four people to be freed from their daily activities.
- A robot receives the mail with the XML and the PDF, downloads them, validates them, and in case of exceptions notifies the supervision. Validate the XML against the designated pack and save a copy of the commit.
Payroll subsidies
In the framework of the health emergency, the National Government of Colombia creates the Formal Employment Support Program (PAEF). The initiative required processing payroll subsidy requests from a bank in Colombia.
This was an operation that was performed manually and was executed in sequential and repetitive steps, which delayed subsidy applications, generated delays and digitization errors.
By automating it through robots created in Rocketbot, this process increased speed and efficiency, which allowed the efficient fulfillment of SLAs.
Judicial withholdings
Banks and financial entities are forced to seize and/or suspend accounts by court order, either for criminal reasons, non-payment of pensions or other types of demands. This is a manual process that involves many hours of work and management of manual procedures.
Today, thanks to Rocketbot, it is possible to automate 80% of this process. Banking and financial institutions that have implemented Rocketbot manage to retain bank movements in a timely manner, reducing SLA breaches.
- Google Vision is integrated for reading scanned documents.
- The process is automated by 80%.
- The fines corresponding to non-compliance with the SLA are reduced to 0.
Point compensation
Once the compensation has been made, they are the ones who send the mail to the client with the confirmation of their points. The compensation, being automatic, is reflected 24 hours after the request is made, instead of the seven days that the manual system took.
- No customer service personnel are used for the task. It is calculated that, if bots do not exist, a team of five people should be implemented, from Monday to Sunday, and full time, to solve the task.
- Errors associated with point compensation were reduced to zero.
- The cost associated with calls by executives to respond to customer uncertainty has been drastically reduced.
- Customer safety and satisfaction in their response.
Efficiency report
Before Rocketbot, one person would spend half a day, Monday through Friday, manually creating productivity reports at checkouts and then distributing them to company locations. There was no data on weekend shifts.
Existence of delays in reports and information failures, which resulted in problems with bonus payments to tellers.
The Rocketbot robots are in charge of processing, executing and sending the reports to the premises at 8:00 am. The report is available first thing in the morning of each day.
- Efficiency reports are available to locals five hours in advance. In addition, the reports for Saturday and Sunday are added.
- There is no need for a worker forced to leave the work of attention in the premises or use of overtime.
- Errors in efficiency reports were eliminated and satisfaction among cashiers and cashiers improved, as there were no inconsistencies in their performance bonuses.
