{"id":19838,"date":"2024-09-23T18:10:25","date_gmt":"2024-09-23T18:10:25","guid":{"rendered":"https:\/\/assist.com.co\/?p=19838"},"modified":"2026-02-25T15:21:48","modified_gmt":"2026-02-25T15:21:48","slug":"automatizacion-de-proceso-ti","status":"publish","type":"post","link":"https:\/\/assist.com.co\/en\/2024\/09\/23\/automatizacion-de-proceso-ti\/","title":{"rendered":"Automatizaci\u00f3n de proceso TI"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section preset--module--divi-section--default\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1 style=\"text-align: justify;\"><em><strong><span style=\"color: #000000;\">Automatizar tareas o procesos puede ayudar a las organizaciones a reducir sus costos operativos en un 30% y mejorar la eficiencia operativa entre un 20% a un 30%<\/span><\/strong><\/em><\/h1>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><blockquote>\n<h3 style=\"text-align: left;\"><span style=\"color: #ff0000;\"><em><strong>Algunas razones clave por las cuales las empresas deber\u00edan considerar la automatizaci\u00f3n son:<\/strong><\/em><\/span><\/h3>\n<\/blockquote>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_toggle_0 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">Aumento de la Eficiencia:<\/h5><div class=\"et_pb_toggle_content clearfix\"><ul>\n<li aria-level=\"1\" style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Permite completar tareas mucho m\u00e1s r\u00e1pido que si se hicieran manualmente, eliminando los errores comunes asociados con la entrada manual de datos y otros procesos repetitivos. Los sistemas automatizados pueden trabajar 24\/7 sin necesidad de descansos, aumentando la productividad.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"et_pb_column_3 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_toggle_1 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">Costos Operativos M\u00e1s Bajos<\/h5><div class=\"et_pb_toggle_content clearfix\"><ul>\n<li aria-level=\"1\" style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Puede reducir la necesidad de intervenci\u00f3n humana en tareas repetitivas, disminuyendo los costos laborales. Las personas pueden ser reasignadas a tareas m\u00e1s estrat\u00e9gicas, mejorando el retorno de inversi\u00f3n.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"et_pb_column_4 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_toggle_2 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">Mayor escalabilidad<\/h5><div class=\"et_pb_toggle_content clearfix\"><ul>\n<li aria-level=\"1\"><span style=\"font-weight: 400;\">Pueden escalar f\u00e1cilmente para manejar un aumento en la carga de trabajo sin necesidad de una expansi\u00f3n significativa de los recursos.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_3 et_pb_row et_block_row\"><div class=\"et_pb_column_5 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_0 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/Eficiencia-operativa.png\" width=\"1200\" height=\"157\" srcset=\"https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/Eficiencia-operativa.png 1200w, https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/Eficiencia-operativa-980x128.png 980w, https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/Eficiencia-operativa-480x63.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw\" class=\"wp-image-19847\" title=\"Eficiencia-operativa\" alt=\"Eficiencia-operativa\" \/><\/span><\/div><\/div><\/div><div class=\"et_pb_row_4 et_pb_row et_block_row\"><div class=\"et_pb_column_6 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_toggle_3 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">Liberaci\u00f3n de Talento Humano<\/h5><div class=\"et_pb_toggle_content clearfix\"><ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Al automatizar tareas rutinarias, los empleados pueden centrarse en tareas m\u00e1s estrat\u00e9gicas y de mayor valor.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"et_pb_column_7 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_toggle_4 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">Mejora en la Satisfacci\u00f3n del Cliente<\/h5><div class=\"et_pb_toggle_content clearfix\"><ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">La automatizaci\u00f3n permite una respuesta m\u00e1s r\u00e1pida a las solicitudes y problemas de los clientes.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"et_pb_column_8 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_toggle_5 et_pb_toggle et_pb_toggle_item et_pb_toggle_close et_pb_module et_block_module\"><h5 class=\"et_pb_toggle_title\">Seguridad y Conformidad<\/h5><div class=\"et_pb_toggle_content clearfix\"><ul>\n<li style=\"font-weight: 400; text-align: justify;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Los procesos automatizados pueden incluir medidas de seguridad avanzadas para proteger la informaci\u00f3n sensible.<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_5 et_pb_row et_block_row\"><div class=\"et_pb_column_9 et_pb_column et_pb_column_1_2 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2><b>Automatizaci\u00f3n de Procesos TI\u00a0 <\/b><b>y Mesa de Servicio<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_text_3 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3><span style=\"color: #ff0000;\"><em><b>Desaf\u00edos Actuales de las \u00c1reas de TI<\/b><\/em><\/span><\/h3>\n<\/div><\/div><div class=\"et_pb_divider_0 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_text_4 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><ul>\n<li style=\"font-weight: 300;\" aria-level=\"1\">\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 300; color: #000000;\">Aumento de la Demanda y Expectativas de los Usuarios\u00a0<\/span><\/h4>\n<\/li>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 300; color: #000000;\">Complejidad de los Entornos Tecnol\u00f3gicos<\/span><\/h4>\n<\/li>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 300; color: #000000;\">Gesti\u00f3n del conocimiento\u00a0<\/span><\/h4>\n<\/li>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 300; color: #000000;\">Satisfacci\u00f3n y Retenci\u00f3n del Personal<\/span><\/h4>\n<\/li>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 300; color: #000000;\">Automatizaci\u00f3n y Eficiencia Operacional<\/span><\/h4>\n<\/li>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 300; color: #000000;\">Seguridad y Cumplimiento<\/span><\/h4>\n<\/li>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"1\">\n<h4><span style=\"font-weight: 300; color: #000000;\">Satisfacci\u00f3n de los usuarios.<\/span><\/h4>\n<\/li>\n<li style=\"font-weight: 300;\" aria-level=\"1\">\n<h4 style=\"text-align: justify;\"><span style=\"font-weight: 300; color: #000000;\">Scalability<\/span><\/h4>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"et_pb_column_10 et_pb_column et_pb_column_1_2 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_1 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/Escalabilidad.png\" width=\"1200\" height=\"1200\" srcset=\"https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/Escalabilidad.png 1200w, https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/Escalabilidad-980x980.png 980w, https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/Escalabilidad-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw\" class=\"wp-image-19849\" title=\"Scalability\" alt=\"Escalabilidad\" \/><\/span><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_0_wrapper\"><a class=\"et_pb_button_0 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module\" href=\"\">Conoce m\u00e1s<\/a><\/div><\/div><\/div><div class=\"et_pb_row_6 et_pb_row et_block_row\"><div class=\"et_pb_column_11 et_pb_column et_pb_column_2_5 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_2 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/2151004382.jpg\" width=\"2000\" height=\"1333\" srcset=\"https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/2151004382.jpg 2000w, https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/2151004382-1280x853.jpg 1280w, https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/2151004382-980x653.jpg 980w, https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/2151004382-480x320.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2000px, 100vw\" class=\"wp-image-19852\" title=\"frameworks\" alt=\"frameworks\" \/><\/span><\/div><\/div><div class=\"et_pb_column_12 et_pb_column et_pb_column_3_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_5 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2><b>Framework de automatizaci\u00f3n Procesos TI<\/b><\/h2>\n<\/div><\/div><div class=\"et_pb_divider_1 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_text_6 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><ul>\n<li aria-level=\"1\"><span style=\"color: #000000;\"><b>An\u00e1lisis de los procesos de TI<\/b><\/span><\/li>\n<\/ul>\n<ol>\n<ol>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300; color: #000000;\">Diagrama de flujo de proceso\u00a0<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300; color: #000000;\">Identificar \u00e1reas de mejora<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300; color: #000000;\">Analizar el volumen de casos<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300; color: #000000;\">Definir y priorizar Procesos a automatizar (ROI en tiempo o dinero )<\/span><\/li>\n<\/ol>\n<\/ol>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_7 et_pb_row et_block_row\"><div class=\"et_pb_column_13 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_7 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><ul>\n<li aria-level=\"1\" style=\"text-align: justify;\"><span style=\"color: #000000;\"><b>Automatizaci\u00f3n de los procesos<\/b><\/span><\/li>\n<\/ul>\n<ol>\n<ol>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"2\"><span style=\"font-weight: 300; color: #000000;\">Definir la mejor forma de automatizaci\u00f3n: <strong>RPA, BPM, IPA, Infraestructura como c\u00f3digo, ChatBot, Monitoreo y Alertas<\/strong><\/span><\/li>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"2\"><span style=\"font-weight: 300; color: #000000;\">Desarrollo, Pruebas y Producci\u00f3n.<\/span><\/li>\n<\/ol>\n<\/ol>\n<\/div><\/div><\/div><div class=\"et_pb_column_14 et_pb_column et_pb_column_1_3 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_8 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><ul>\n<li aria-level=\"1\"><span style=\"color: #000000;\"><b>Monitoreo y Mejora continua<\/b><\/span><\/li>\n<\/ul>\n<ol>\n<ol>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300; color: #000000;\">KPIs y Metricas<\/span><\/li>\n<li style=\"font-weight: 300;\" aria-level=\"2\"><span style=\"font-weight: 300; color: #000000;\">Mantenimiento y ajuste a las automatizaciones<\/span><\/li>\n<\/ol>\n<\/ol>\n<\/div><\/div><\/div><div class=\"et_pb_column_15 et_pb_column et_pb_column_1_3 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_9 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2><em><b>Documentaci\u00f3n y Gobernanza<\/b><\/em><\/h2>\n<p>&nbsp;<\/p>\n<\/div><\/div><div class=\"et_pb_module et_pb_button_module_wrapper et_pb_button_1_wrapper\"><a class=\"et_pb_button_1 et_pb_button et_pb_bg_layout_light et_pb_module et_block_module\" href=\"\">Contact us<\/a><\/div><\/div><\/div><div class=\"et_pb_row_8 et_pb_row et_block_row et_pb_section_parallax\"><span class=\"et-pb-parallax-wrapper\"><span class=\"et-pb-parallax-background et-pb-parallax-background-module--divi-row-8\" style=\"background-image:url(https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/Optimizacion-de-recursos-TI.png)\"><\/span><span class=\"et_parallax_gradient\" style=\"background-image:linear-gradient(180deg, rgba(255,255,255,0.79) 0%,#f7f7f7 100% 100%)\"><\/span><\/span><div class=\"et_pb_column_16 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_10 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h3><span style=\"color: #000000;\"><b>Casos de uso Procesos TI<\/b><\/span><\/h3>\n<\/div><\/div><div class=\"et_pb_divider_2 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><div class=\"et_pb_text_11 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><ul>\n<li style=\"text-align: justify;\"><span style=\"color: #000000;\"><b>Gesti\u00f3n de Conocimientos, <\/b><span style=\"font-weight: 300;\">Automatizar la generaci\u00f3n de art\u00edculos de conocimiento basados en soluciones de tickets resueltos y utilizar <\/span><b>IA<\/b><span style=\"font-weight: 300;\">\u00a0 para recomendar art\u00edculos de la base de conocimientos a los agentes y usuarios finales.<\/span><\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"et_pb_text_12 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><ul>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"1\"><span style=\"color: #000000;\"><b>Detecci\u00f3n Proactiva de Problemas:<\/b><span style=\"font-weight: 300;\"> Utilizar herramientas de monitoreo y an\u00e1lisis para detectar patrones y tendencias que puedan indicar problemas subyacentes.<\/span><\/span><\/li>\n<\/ul>\n<\/div><\/div><div class=\"et_pb_text_13 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><ul>\n<li style=\"font-weight: 300; text-align: justify;\" aria-level=\"1\"><span style=\"color: #000000;\"><b>Chatbots y Asistentes Virtuales:<\/b><span style=\"font-weight: 300;\"> Implementar chatbots para manejar consultas comunes y resolver problemas b\u00e1sicos.<\/span><\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_9 et_pb_row et_block_row\"><div class=\"et_pb_column_17 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_divider_3 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><\/div><\/div><div class=\"et_pb_row_10 et_pb_row et_block_row\"><div class=\"et_pb_column_18 et_pb_column et_pb_column_3_5 et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_cta_0 et_pb_promo et_pb_bg_layout_dark et_pb_module et_block_module\"><div class=\"et_pb_promo_description\"><h2 class=\"et_pb_module_header\">Beneficios de la automatizaci\u00f3n de los Procesos TI<\/h2><div class=\"et_pb_promo_content\"><p style=\"text-align: justify;\"><span style=\"font-weight: 300;\">Al reducir la\u00a0 intervenci\u00f3n manual puede disminuir los costos de personal y otros costos operativos <\/span><b>hasta un 50%,<\/b><span style=\"font-weight: 300;\"> ya que las tareas repetitivas y de bajo valor pueden ser manejadas por sistemas automatizados.<\/span><\/p>\n<\/div><\/div><div class=\"et_pb_button_wrapper\"><a class=\"et_pb_button et_pb_promo_button\" href=\"https:\/\/assist.com.co\/en\/solicitudes\/\">Let\u2019s Talk<\/a><\/div><\/div><\/div><div class=\"et_pb_column_19 et_pb_column et_pb_column_2_5 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_image_3 et_pb_image et_pb_module et_block_module\"><span class=\"et_pb_image_wrap\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/rpa.png\" width=\"1200\" height=\"1200\" srcset=\"https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/rpa.png 1200w, https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/rpa-980x980.png 980w, https:\/\/assist.com.co\/wp-content\/uploads\/2024\/09\/rpa-480x480.png 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1200px, 100vw\" class=\"wp-image-19851\" title=\"rpa\" alt=\"rpa\" 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